Cancellation Policy
At Sigma Therapies, we understand that unexpected circumstances can arise. However, in order to provide all of our clients with the highest quality of care and access to timely appointments, we have established the following cancellation policy:
When booking an appointment at Sigma Therapies, we require clients to provide their credit or EFTPOS details as a guarantee.
- Cancellation Notice: If you need to cancel or reschedule your appointment, we require at least 48 hours notice. This allows us to offer the time slot to another client who may be waiting for an appointment.
- Cancellation Fee: If an appointment is cancelled within 48 hours of the scheduled time, a cancellation fee equal to the full session fee will apply.
- Exemptions: In certain circumstances, we may waive the fee. If you or a family member are sick and you must cancel your appointment, you will be exempt from the cancellation fee if you can provide a valid medical certificate.
- No-Show: If you do not show up for your scheduled appointment without providing any prior notice, you will be charged the full amount of the appointment fee.
Client Responsibilities
Please arrive on time for your appointment and be prepared to engage fully in your session.
Follow the treatment plan and any recommendations provided by your psychologist/therapist.
Communicate openly with your psychologist/therapist about your progress and any concerns you may have.
Emergency Contact Information
In case of an emergency when our practice is not available, please contact emergency services or go to your nearest hospital.
We value your time and commitment to your mental health journey and kindly request your understanding and cooperation with our cancellation policy. If you have any questions regarding our fees or payment options, please do not hesitate to contact us. We are committed to making our services accessible and are happy to discuss any concerns you may have.
This policy ensures that we can best serve the needs of all our clients at Sigma Therapies. Thank you for your understanding and cooperation.
You can see our
Fees here or
contact us for other enquiries.
